60-Day Satisfaction Guarantee

If, within 60 days of the order delivery date, you are unsatisfied for any reason, you may return your purchase of any RedLife Products to us for a refund.

1. When returning a non-defective product, the customer is responsible for all costs relating to shipping the product back to RedLife. International shipping charges are non-refundable.


2. Products must be returned in their original packaging with all included accessories or the shipment will be refused by the warehouse. A refund will be issued after the product is received and inspected by RedLife for damage or missing accessories. If the returned product is damaged in any way or returned in unsellable condition, the shipment will be refused/returned to the sender.


3. Refunds are processed back to the payment method used in the original order. Any additional shipping or insurance fees that were originally charged at the time of order placement are non-refundable. Product(s) must be received at our returns center by the 60th day from when the product was originally received. If a product is received outside of this period, it will be automatically returned to the sender.

NO EXCEPTIONS.


4. RedLife will assess each warranty claim on a case-by-case basis. All warranty claims must include customer-submitted photo and/or video documentation/verification of the issue, or the claim will not be processed. Resolution of warranty claims may include, but are not limited to: shipment of a replacement part or parts, phone or email support to troubleshoot the product, or replacement of the product with a new or refurbished unit. The warranty is valid for 3 years for the Panel and 1 year for the smaller devices, from the date of purchase. Any and all customer damage to the Product is not covered under warranty. This includes breakage/damage from dropping, misuse, tampering with/opening the product without prior authorization or damage during assembly of stands including mis-insertion of screws/bolts.


5. Warranty is valid only to the original purchaser if the item was purchased directly from www.redlifedevices.com or an authorized reseller and is non-transferable.
 

6. To initiate an elective return, a customer must contact RedLife Customer Support in writing via email for a return authorization and further instructions. If a Product is sent without prior notice or authorization, RedLife will not be responsible for lost merchandise.